用户服务协议

本协议是您与【★ 请替换：商户名称 ★】（以下称“我们”或“本平台”）之间就您使用本平台服务所订立的协议。请在注册前完整阅读，特别是加粗显示的条款——它们涉及您的权利限制与责任承担。您完成注册即表示已阅读、理解并同意本协议全部内容。

一、关于本协议

• 缔约方：本协议的另一方是【★ 请替换：商户名称 ★】，注册地址【★ 请替换：注册地址 ★】，联系方式见本协议末尾。
• 适用范围：本协议适用于本平台提供的全部服务，包括网页端、移动端应用及小程序。
• 关联协议：《隐私政策》《用户内容与版权协议》以及您在使用特定功能时另行签署的协议，与本协议具有同等效力。相关条款冲突时，以针对该特定功能的专门协议为准。
• 缔约能力：您确认您已达到您所在地区法律规定的、可独立订立本协议的年龄。若您未达到该年龄，请在监护人陪同下阅读，并在取得监护人同意后使用本平台服务。

二、您的账户

• 注册时您需要提供真实、准确的信息，并完成邮箱验证。信息不实可能导致订单无法送达或售后无法办理，由此产生的后果由您承担。
• 您可以选择使用第三方账号登录。使用该方式即表示您同意我们获取该第三方账号的必要标识信息，详见《隐私政策》。
• 账户安全由您负责。请妥善保管密码与验证码，不要向任何人透露。通过您账户发生的操作，除非有相反证据，视为您本人所为。
• 发现账户被盗用或存在异常，请立即联系我们。我们会在核实后采取冻结等措施，但对在此之前已经发生的损失，我们仅在过错范围内承担责任。
• 一人可注册多个账户，但不得利用多账户重复领取优惠、套取推广奖励或规避使用限制。

三、我们提供的服务

本平台提供照片书、纪念册、相册等定制印刷品的在线设计与生产服务，以及照片冲印、相框等相关商品。服务包含：

• 在线编辑器：选择模板、排版、上传照片、生成作品；
• 可选的 AI 辅助功能（生成背景、插画、改图、排版建议等），其单独条款见《AI 使用协议》；
• 下单、支付、生产、发货与售后。

我们可能不时调整服务内容、增加或停止某项功能。停止某项功能前，我们会以站内通知或其他合理方式提前告知；已支付但尚未生产的订单，您可以选择继续履行或申请退款。

四、价格、优惠与订单

• 商品价格以您下单时页面显示的价格为准，结算货币以页面显示为准。
• 运费根据收货地址单独计算并在结算页显示。部分情形可能包邮，以结算页显示为准。
• 价格可能随时调整。调整不影响您已经提交并完成支付的订单。
• 优惠券、折扣、奖励金的使用规则以其各自的说明为准。优惠券通常有有效期与适用范围限制，过期作废。
• 标价错误的处理：若因系统故障、人为失误导致商品标价明显偏离正常价格（例如价格为零或显著低于成本），我们有权在发货前取消订单并全额退款，而不承担其他赔偿责任。我们会在取消时向您说明原因。

五、支付

• 本平台通过第三方支付服务商处理支付。您的银行卡号、支付密码等信息由支付服务商直接收集与处理，本平台不接触也不存储这些信息。
• 支付完成以支付服务商返回的结果为准。若您已扣款但订单状态未更新，请联系我们，我们会与支付服务商核实后处理。
• 您可以使用账户余额抵扣订单金额，不足部分需在线支付。

六、生产与交付

• 您的作品在您下单并支付后进入生产流程。定制商品按您提交的内容逐件制作，一旦进入生产即无法修改内容。
• 生产周期视商品类型与订单量而定，页面标示的时效为预计值，不构成承诺的交付日期。
• 配送由第三方物流承运。我们会向您提供运单号以便查询。物流在途期间的延误、破损、丢失，我们会协助您向承运方追责；属于承运方责任的，按承运方的规则处理。
• 地址错误：因您填写的收货地址、联系方式有误导致的配送失败、退回或二次配送费用，由您承担。

七、退换货（请重点阅读）

本平台商品绝大多数为按您提交的内容定制生产的个性化商品，不属于可以无理由退换的范围。许多国家和地区的消费者保护法律都将“按消费者要求定制”的商品列为无理由退货的除外情形。请在提交订单前仔细核对您的作品内容。

在以下情形下，您可以申请退换或补救：

• 印刷或制作质量问题：出现明显色差、错页、缺页、装订缺陷、材料瑕疵等；
• 与您提交的内容不符：我们生产的成品与您确认的作品内容不一致；
• 运输破损：签收时发现包装及商品破损；
• 发错商品或数量不符。

申请时请在收到商品后的合理期限内联系我们，并提供订单号与清晰的问题照片。属于上述情形的，我们承担重新制作或退款的费用；经核实不属于上述情形的（例如您上传的原始照片清晰度不足、您自行选择的排版导致裁切效果不理想、显示器与印刷品之间的正常色彩差异），不属于质量问题。

关于裁切：印刷工艺存在裁切公差，画面边缘可能有少量裁切。编辑器在您加购前会就存在此风险的模板作出提示，请您留意。

退款方式：经核实同意退款的，款项退回您的账户余额或原支付渠道，具体以我们与您确认的方式为准。所有退款均需经我们的人工审核，不存在自动退款。

八、账户余额与奖励金

• 账户余额可能来自退款、充值或活动赠予。赠予性质的余额与推广奖励金只能用于在本平台下单抵扣，不可提现、不可转赠、不可开具发票。
• 账户注销时，余额、奖励金、积分一律清零，不予退还。请在申请注销前使用完毕。

九、您的内容

您上传的照片、文字及由此生成的作品，其权利归属与授权范围由《用户内容与版权协议》约定。概括而言：内容的权利仍然属于您，您授予我们为完成您的订单所必需的使用许可。

本平台提供的模板、素材、字体、界面设计及相关软件的知识产权归我们或相应权利人所有。未经许可，您不得将这些素材用于本平台服务之外的用途。

十、您不得从事的行为

• 上传或制作侵犯他人著作权、肖像权、名誉权、隐私权的内容；
• 上传或制作违反所在地区法律的内容；
• 以爬虫、批量脚本、破解等方式访问或干扰本平台；
• 利用系统漏洞、规则缺陷获取不正当利益，包括刷单、虚假交易、套取优惠或奖励；
• 冒用他人身份，或未经授权使用他人的支付方式。

违反上述约定的，我们可以采取限制功能、取消订单、冻结账户、终止服务等措施；已经造成损失的，我们保留追偿的权利。

十一、服务的中止与终止

• 您可以随时停止使用本平台，也可以通过账户设置申请注销。注销的具体后果见《账户注销须知》。
• 出现下列情形之一，我们可以中止或终止向您提供服务：您严重违反本协议；您的行为对其他用户或平台造成损害；法律或主管机关要求。除情况紧急或法律另有要求外，我们会在采取措施前或采取措施时向您说明理由。
• 服务终止不影响您已经产生的付款义务，也不影响我们对您已完成订单的售后责任。

十二、免责与责任限制

• 本平台按现有状态提供服务。我们会尽合理努力维持服务可用，但不保证服务不会中断、不出现错误。因系统维护、网络故障、第三方服务中断、不可抗力导致的临时不可用，我们不承担责任，但会尽快恢复。
• 请您自行保存原始照片。我们会按《隐私政策》所述期限保存您上传的内容，但本平台不是照片备份服务，您不应将本平台作为原始文件的唯一存放地。
• 在法律允许的最大范围内，我们就某一订单向您承担的赔偿责任，以该订单您实际支付的金额为限。本条不排除或限制依法不能排除或限制的责任（例如因我们的故意或重大过失造成的人身损害）。

十三、本协议的变更

我们可能修订本协议。涉及您权利义务实质变化的修订，我们会在您下次使用相关功能时请您重新确认；您不同意的，可以停止使用相应服务。非实质性修订（例如文字订正）不再单独请求确认。历次版本我们会留存记录。

十四、适用法律与争议解决

本协议的订立、效力、解释与履行，适用【★ 请替换：商户所在地/服务提供地 ★】的法律。

因本协议产生的争议，双方应首先友好协商解决。协商不成的，任何一方可向【★ 请替换：争议解决机构或有管辖权的法院 ★】提起。

本条不影响您依据所在地消费者保护法律享有的、不可通过协议排除的权利——如果您所在地区的法律为消费者规定了特定的争议解决途径或管辖权，以该法律规定为准。

十五、联系我们

对本协议有任何疑问，或需要行使本协议项下的权利，请通过以下方式联系：

• 客服电话：【★ 请替换：客服电话 ★】
• 电子邮箱：【★ 请替换：客服邮箱 ★】
• 通讯地址：【★ 请替换：通讯地址 ★】

本协议自您点击同意之日起生效。

照片与作品的保留期限

为控制存储成本并保障服务稳定，我们对您上传到相册的照片设置保留期限，具体天数以本站「照片保留设置」中的当前配置为准，您可在相册页与每张照片上看到剩余天数。

1. 自动进入回收站。超过保留期仍未被使用的照片，将自动移入您的「照片回收站」。这一步不会删除照片，只是它暂时不再显示在相册中。
2. 回收站与恢复。进入回收站后的一段时间内（具体天数见站内提示），您可以自行将照片恢复到原相册。超过该期限后将无法自助恢复。
3. 到期清理。超过回收站保留期的照片，将由系统清理；清理后的文件在我们的备份区域另行保留一段时间用于审计与差错处理，之后按期自动销毁。
4. 已下单作品用到的照片长期保留。您已付款订单中的作品所引用的照片不受上述保留期限约束，我们会长期保留，以保障订单履行、售后与再次下单。
5. 您主动删除的照片同样先进入回收站，并适用上述恢复与清理规则。
6. 未完成订单用到的照片与作品不能删除。订单付款后、结清或退款前（包括已发货、已签收但尚未结清的订单），该订单中的作品以及作品用到的照片不能删除，也不能从回收站中彻底删除。如本站依照所在地法规要求在订单结束后继续保留一段时间，您在删除时会看到可以删除的日期。

请您注意：保留期限属于服务规则，我们可能根据运营需要调整具体天数并在本站公示；调整仅对调整之后新上传的照片生效。

Terms of Service

These Terms form an agreement between you and [★ REPLACE: Merchant Name ★] ("we", "us", or "the Platform") governing your use of our services. Please read them in full before registering, paying particular attention to the passages in bold — these limit your rights or allocate liability. By completing registration you confirm that you have read, understood and agreed to these Terms.

1. About These Terms

• The contracting party is [★ REPLACE: Merchant Name ★], registered at [★ REPLACE: Registered Address ★]. Contact details appear at the end of these Terms.
• Scope. These Terms apply to all services we provide, whether accessed through our website, mobile applications or mini-programs.
• Related agreements. The Privacy Policy, the User Content and Copyright Agreement, and any agreement you accept when using a specific feature form part of your agreement with us. Where they conflict with these Terms, the agreement specific to that feature prevails.
• Capacity. You confirm that you have reached the age at which you may enter into a binding contract in your jurisdiction. If you have not, please read these Terms together with your parent or guardian and use the Platform only with their consent.

2. Your Account

• You must provide accurate information when registering and verify your email address. Inaccurate details may cause delivery failures or prevent us from handling after-sales requests; the consequences rest with you.
• You may register using a third-party account. Doing so means you agree that we receive the identifiers necessary to link that account, as described in the Privacy Policy.
• You are responsible for the security of your account. Keep your password and verification codes confidential. Actions taken through your account are treated as your own unless you can show otherwise.
• Tell us immediately if you believe your account has been compromised. We will act once we have verified the report, but our liability for losses already incurred is limited to the extent of our fault.
• You may hold more than one account, but you must not use multiple accounts to claim promotions repeatedly, extract referral rewards, or circumvent usage limits.

3. The Services We Provide

We provide online design and production of personalised printed goods — photo books, memory albums and the like — together with photo printing, frames and related products. The service comprises:

• the online editor: choosing a template, laying out pages, uploading photographs, producing a finished work;
• optional AI-assisted features (generating backgrounds, illustrations, image edits, layout suggestions), governed separately by the AI Use Agreement;
• ordering, payment, production, dispatch and after-sales support.

We may change what the service offers, add features or withdraw them. Before withdrawing a feature we will give you reasonable notice through the Platform or by other appropriate means. Where an order has been paid for but not yet entered production, you may choose to proceed or to request a refund.

4. Prices, Promotions and Orders

• The price is the one displayed at the time you place your order, in the currency shown.
• Delivery charges are calculated separately according to the delivery address and shown at checkout. Some orders may qualify for free delivery, as indicated at checkout.
• Prices may change at any time. Changes do not affect orders you have already placed and paid for.
• Vouchers, discounts and reward credit are governed by their own terms. Vouchers generally carry an expiry date and restrictions on what they may be used for, and lapse once expired.
• Pricing errors. If a system fault or human error causes an item to be displayed at a price obviously departing from its normal price (for instance, at zero or far below cost), we may cancel the order before dispatch and refund you in full, without further liability. We will tell you why when we do so.

5. Payment

• Payments are handled by third-party payment providers. Your card number, payment credentials and similar details are collected and processed by those providers directly; we neither see nor store them.
• Payment is treated as complete when the payment provider confirms it. If you have been charged but your order has not updated, contact us and we will check with the provider.
• You may apply your account balance against an order and pay the remainder online.

6. Production and Delivery

• Your work enters production once you have placed and paid for your order. Personalised goods are made individually from the content you submit and cannot be altered once production begins.
• Production times vary by product and order volume. Any timescale shown is an estimate and not a guaranteed delivery date.
• Delivery is carried out by third-party carriers. We will give you a tracking number. Where goods are delayed, damaged or lost in transit we will help you pursue the carrier; where the carrier is responsible, the carrier's own terms govern the outcome.
• Incorrect addresses. If delivery fails, is returned, or has to be re-attempted because the address or contact details you supplied were wrong, the resulting cost is yours.

7. Returns and Refunds (please read carefully)

Almost everything we sell is made to your specification and is therefore not subject to cancellation or return without reason. Consumer protection law in many jurisdictions expressly excludes goods "made to the consumer's specification" from any cooling-off or no-reason return right. Please check your work carefully before you place your order.

You may ask us to replace the item or refund you in the following cases:

• Defects in printing or manufacture — noticeable colour casts, pages out of order, missing pages, binding faults, flawed materials;
• The item does not match what you submitted;
• Damage in transit, identified when the parcel is received;
• The wrong item, or the wrong quantity, was sent.

Please contact us within a reasonable period of receiving the goods, quoting your order number and enclosing clear photographs of the problem. Where one of the cases above applies, we bear the cost of remaking or refunding. Where investigation shows that it does not — for example where the photographs you uploaded were of insufficient resolution, where the layout you chose produced a crop you did not expect, or where the difference is the ordinary variation between a screen and a printed page — this is not a manufacturing defect.

On trimming: printing involves a cutting tolerance, so a small amount may be trimmed from the edge of an image. The editor warns you before adding to the basket where a template carries this risk; please take note of that warning.

How refunds are made: where a refund is agreed, the sum is returned to your account balance or to the original payment method, as confirmed with you. Every refund is reviewed by a member of our staff; no refund is issued automatically.

8. Account Balance and Reward Credit

• An account balance may arise from a refund, a top-up or a promotion. Balance granted as a promotion, and referral reward credit, may only be applied against orders on this Platform. It cannot be withdrawn as cash, transferred to another person, or invoiced.
• When an account is closed, any balance, reward credit and points are forfeited and are not refunded. Please use them before requesting closure.

9. Your Content

Ownership of the photographs, text and finished works you upload, and the licence you grant us, are dealt with in the User Content and Copyright Agreement. In short: the rights in your content remain yours, and you grant us the licence we need in order to fulfil your order.

The templates, design assets, typefaces, interface and software we provide belong to us or to our licensors. You may not use them outside the Platform without permission.

10. What You Must Not Do

• Upload or produce content that infringes another person's copyright, image rights, reputation or privacy;
• Upload or produce content that is unlawful where you are;
• Access or disrupt the Platform by scraping, automated scripts or circumvention of technical measures;
• Exploit faults or gaps in our rules for unfair gain, including fictitious orders and the extraction of promotions or rewards;
• Impersonate another person, or use someone else's payment method without authority.

If you do any of these we may restrict features, cancel orders, suspend your account or terminate the service; where loss has been caused we reserve the right to recover it.

11. Suspension and Termination

• You may stop using the Platform at any time, and may request closure of your account through your account settings. What closure entails is set out in the Account Closure Notice.
• We may suspend or terminate the service where you are in serious breach of these Terms, where your conduct harms other users or the Platform, or where the law or a competent authority requires it. Except in urgent cases or where the law requires otherwise, we will explain our reasons before or at the time we act.
• Termination does not affect payments already due from you, nor our after-sales obligations for orders already completed.

12. Disclaimers and Limitation of Liability

• The service is provided as it stands. We take reasonable care to keep it available, but we do not warrant that it will be uninterrupted or free from error. We are not liable for temporary unavailability caused by maintenance, network failure, interruption of a third-party service, or events beyond our reasonable control, though we will restore service as soon as we can.
• Please keep your own copies of your photographs. We retain uploaded content for the periods described in the Privacy Policy, but the Platform is not a backup service and should not be the only place your original files exist.
• To the fullest extent permitted by law, our liability in respect of any order is limited to the amount you actually paid for that order. Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited — including liability for death or personal injury caused by our negligence, or for fraud.

13. Changes to These Terms

We may revise these Terms. Where a revision materially affects your rights or obligations we will ask you to accept it again the next time you use the relevant feature; if you do not accept, you may stop using that service. Minor revisions, such as corrections of wording, do not trigger a fresh request. We keep a record of each version.

14. Governing Law and Disputes

These Terms, and their formation, validity, interpretation and performance, are governed by the law of [★ REPLACE: jurisdiction of the merchant or place of supply ★].

Any dispute should first be raised with us so that we can try to resolve it. If it cannot be resolved, either party may refer it to [★ REPLACE: dispute resolution body or court of competent jurisdiction ★].

This clause does not affect rights given to you as a consumer by the law where you live which cannot be excluded by agreement — where that law provides a particular forum or route for consumer disputes, that law prevails.

15. Contact Us

If you have questions about these Terms, or wish to exercise a right under them, please contact us:

• Telephone: [★ REPLACE: Customer Service Telephone ★]
• Email: [★ REPLACE: Customer Service Email ★]
• Postal address: [★ REPLACE: Postal Address ★]

These Terms take effect when you accept them.

Retention of Photos and Works

To control storage costs and keep the service stable, photos you upload to your album are subject to a retention period. The exact number of days follows the current setting under "Photo Retention" on this site; the remaining days are shown on the album page and on each photo.

1. Automatic move to the recycle bin. Photos not used beyond the retention period are moved to your Photo Recycle Bin. This does not delete them; they simply stop appearing in your album.
2. Recycle bin and restore. For a period after entering the recycle bin (the exact days are shown in the app), you may restore a photo to its original album yourself. After that period self-service restore is no longer available.
3. Clean-up on expiry. Photos past the recycle-bin period are cleaned up by the system. The files are then kept in our backup area for a further period for audit and error-handling purposes, and are destroyed automatically afterwards.
4. Photos used in paid orders are kept long term. Photos referenced by works in your paid orders are not subject to the retention period above; we keep them long term so that your order can be fulfilled, supported and re-ordered.
5. Photos you delete yourself also go to the recycle bin first and follow the same restore and clean-up rules.
6. Photos and works used by unfinished orders cannot be deleted. After an order is paid and until it is settled or refunded (including orders that have been shipped or received but not yet settled), the works in that order and the photos those works use cannot be deleted, nor permanently removed from the recycle bin. If this site keeps them for a further period after an order ends, as required by local law, you will see the date from which they can be deleted when you try to delete them.

Please note: the retention period is a service rule. We may adjust the exact number of days as operations require and will publish the change on this site; any adjustment applies only to photos uploaded after the change.